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[Ravan]

I am writing to officially report my unresolved deposit issue.

On January 29, 2026, at 9:10 PM, I made a payment of 167.53 AZN to my 1win account using my Kapital Bank debit card. The amount was successfully withdrawn from my bank account and this transaction was confirmed by my bank receipt. However, the funds were never credited to my 1win balance.

I contacted your support team earlier and was told that the issue was "investigated", but more than 48 hours have passed and there is no solution or clear explanation. They just gave me a bonus code and $2 was credited to my account and it doesn't work

Account ID: 93572178
Deposit amount: 167.53 AZN
Payment method: Kapital Bank debit card
Date and time: January 29, 2026 – 21:10

I urgently request:
1. A full investigation of this transaction
2. An immediate transfer of 167.53 AZN to my 1win account or a full refund to my card
3. A clear and unambiguous explanation of the delay

Please note that if this issue is not resolved quickly, I will have to file formal complaints with my bank and the relevant regulatory and consumer protection authorities, providing all transaction evidence.

I am expecting a clear answer as soon as possible.